TRACK YOUR ORDER

Here is exactly what happens after you order, and when. Your tracking number arrives by email the moment your bag ships.

Confirmation Right away by email
Tracking number 1 to 3 business days by email, when it ships
At your door 6 to 10 business days 5 to 8 with Premium Express Shipping ($4.99)
  1. 1
    Order placedRight away

    You get an order confirmation by email straight away, with everything you bought and where it is going.

  2. 2
    Getting it ready1 to 3 business days

    Your bag is picked, packed and handed to the carrier. Nothing for you to do here.

  3. 3
    On its wayTracking number emailed

    As soon as it leaves, you get a second email with your tracking number and a link to follow it.

  4. 4
    Delivered6 to 10 business days from your order

    Premium Express Shipping ($4.99) arrives in 5 to 8 business days. Both are counted in business days, so weekends do not count.

Tracking quiet for the first few days?

That is normal. A tracking number is created the moment your label is printed, but it does not show anything until the parcel reaches its first scan point, which usually takes a few days.

A quiet tracking number is not a lost parcel. It almost always starts moving on its own.

Need a hand?

Tracking not updated in more than 5 business days, or something else on your mind? Send us your order number and we will chase it for you.

Email support

Or write to support@getwayhome.com. We reply within one business day.